Policies and Proceedures.
 

Areas Covered

Andrea covers areas within:

PLANO

CARROLLTON

MCKINNEY
THE COLONY
LITTLE ELM

ALLEN
PROSPER
ADDISON

FRISCO
MELISSA
AUBREY

RICHARDSON
FARMER'S BRANCH

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Terms and Conditions

Please ensure your pet is clean and dry prior to treatment. If Andrea attends an appointment and is unable to treat your companion due to them being wet and/or muddy the full treatment cost is still due.

Please be honest about the nature and/or willingness to be handled. I will always do my best to treat your pet however if Andrea feels the situation is too dangerous, she may stop treatment at any time and the full treatment cost is still due.

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Disclosure

Andrea is a fully qualified, certified and insured equine/canine massage therapist and reiki practioner, with an in-depth knowledge of small and large animals' muscular structure and how areas of tension can affect the horses well-being.

Her training allows her to detect and treat muscles and muscular related problems. She is not a veterinary surgeon and will recommend that a horse is seen by a vet if she deems that this is appropriate and/or if the conditions found are outside of her professional field. To work within her duty of care to both you and your pet, if your pet is currently under veterinary care Andrea requires veterinary permission prior to treating your horse (Veterinary Surgeons Act 1966), this can be gained by a phone call either from Andrea or from the pet's owner.

If your pet is currently in good health, veterinary consent is not required however to work within her duty of care Andrea will ask you to confirm the practice your pet is registered with, and they will need to be informed if any pathologies are identified during assessment and treatment.

 

If Andrea attends an appointment and is unable to provide treatment as they need to be referred to a vet, the full treatment cost is still due.

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Conditions

Please ensure your horse is clean and dry prior to treatment. If Jess attends an appointment and is unable to treat the horse due to the horse being wet and/or muddy the full treatment cost is still due.

Please be honest about your horse’s nature and/or willingness to be handled. Jess will always do her best to treat your horse however if she f

eels the situation is too dangerous, she may stop treatment at any time and the full treatment cost is still due.
 

Cancellation Policy
Occasionally you may need to cancel your appointments at short notice, but Jess does kindly request as much notice as possible if you need to re-arrange your appointment.

• Cancellation less than 24 hours before appointment - full treatment cost due.

• Cancellation less than 48 hours before appointment - half treatment cost due.

• Cancellation more than 48 hours before the appointment - no charge

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*An invoice will be sent for payment. If payment is not received within 48 hours. You are not permitted to schedule future appointments until invoice is paid in full. 

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Refund Policy

NDAMTX does not offer refunds all sales are final. However, unused sessions and portion of your membership can be transferred to someone as a gift at no additional cost.